COVID-19 Protocols

To help prevent the spread of COVID-19, we’ve implemented further safety measures to protect both our guests and guides while on tour.


In order to maintain safety and comply with government regulations, we are only running small, pre booked tours along with implementing the following procedures:


Before the tour:


For the safety of other guests and your guide we require all guests over the age of 12 to be fully vaccinated (or have a government approved medical exemption).


We ask that you provide us with up to date contact information for each person in your group so we can keep you updated if anything changes and remain able to contact you after the tour has ended.


If you feel at all unwell leading up to or on the day of your tour, please follow government guidelines regarding isolation and do not come in for a tour. Give us a call and we’ll be happy to reorganise for a time when everyone is feeling 100% again.


(Please be aware that these standards will be applied to our guides as well and may result in your tour being rescheduled.)


While on tour:


We ask that you maintain a safe (1.5m) distance from your guide and other participants while on tour. This includes refraining from handshakes, hugs and kisses (warm smiles are still encouraged).


Your guide will wash their hands before greeting you and have hand sanitiser available for use.


We love showing off the best of our city to you and this often means going inside buildings and down narrow streets. When this is the case, your guide may choose to avoid crowded areas or ask you to walk through or past something before stopping so we can maintain physical distancing both within the group and between you and members of the public.


If at any point on the tour you feel unsafe, just let your guide know and we’ll take steps to make sure you are more comfortable.


After your tour:


As you’re probably aware, our tours run on the globally popular ‘pay what you feel’ model. This has traditionally meant tipping your guide in cash at the end of a tour. If you are not comfortable with this, we’re also using Square to accept credit/debit card payments.


If anyone in your group tests positive for COVID-19 in the next 14 days, please let us know. We’ll also keep your contact information for 28 days to assist with contact tracing if needed.